Use of Our Websites and Mobile Apps
In general, you can visit our websites without telling us who you are or revealing Personal Data, except for your Internet Protocol (“IP”) address. During your visit to our websites, we collect certain information automatically, such as browser, device type, domain, host names, pages viewed and viewing patterns, as well as the country/region where users are located. This information allows us to better determine user needs and interests to drive improvements to website content and functionality, and to enhance the overall customer service experience.
Collection, Processing, and Use of Personal Data / Consent
We collect, process and use your Personal Data to the extent necessary primarily for the following purposes:
- Website Registration
- Request for Information Regarding Product/Service
- Website Features and Updates
- Product/Service Enhancements and Information
- Webinar/Training Registration
- Survey Participation
- Live Chat Support and use of Chatbot
- Customer Service Support
- Job Applications
- Product Information Center Support
- Sample Requests
- Sales Transactions and Support
- Operate the TE Store
- Export Controls
- Participation in Public Forums
- Social Media Advertising
- Sweepstakes Administration
- Customize Account Preferences
- Marketing Purposes
- Enabling the download and use of a TE mobile app and the various functions it provides which may include the use of the camera of your device or collecting its location.
Usually, the Personal Data you provide voluntarily will only be used to respond to an inquiry you make or to process your request, e.g. to fulfill a legal obligation or a quasi-legal obligation with you. Personal Data collected from you may include your name, address, telephone, fax number, title/position, company, mailing address or e-mail address, billing information among other information. You may refuse any request for Personal Data. However, if you choose not to provide certain Personal Data, you may not be able to take advantage of certain TE programs and websites features.
When you create an account on this website we ask for your consent to collect, use and process your Personal Data for marketing and advertising purposes, i.e. to contact you by phone or email to inform you about our products and services, offers and news. We also ask for your consent to transfer your Personal Data to TE in the United States and any TE subsidiary or affiliate worldwide, or to third parties acting on our behalf. This is in addition to any other legal ways we use to protect Personal Data in case of international transfer as discussed below You may revoke your consent and ask us to delete your Personal Data as described in the Contacting Us section below.
Exchange of Personal Data
We share your Personal Data with our distributors, including information we collect via automated data collection tools on our website (see below under “Cookies”), as required to process your orders or instructions, or provide you with information or services related to TE products. We also share Personal Data with service providers for data processing activities such as data storage and analysis and when you use the TE Store, for the execution of your payment and the delivery of your order.
We contractually require all third parties, including our subsidiaries, to adequately safeguard your Personal Data and not use it for any other purpose than for which it was collected. We will release your Personal Data if you direct us to do so or, if we are required by law. This can be to respond to subpoenas, court orders or legal process or to defend our legal rights. We may also need to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, or in other limited circumstances permitted by the law (including fraud protection and risk reduction).
We may also share your Personal Data in the event of a sale of all, or a portion of our business, stock, or assets that relate to your Personal Data.
International Data Transfers
In order to provide adequate protection for the international transfer of Personal Data, TE Connectivity uses the EU standard data protection agreements (model clauses). These agreements provide an adequate level of data protection. These agreements are in place both with our service providers who process personal data from countries with data transfer restrictions as well as with TE affiliates that transfer or process such personal data. As far as required additional data protection measures will be implemented.
TE also complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively, but please also read the Update for Customers in Europe on the Privacy Shield below.
TE Connectivity is responsible for the processing of Personal Data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. TE Connectivity complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. TE Connectivity shall remain responsible and liable under the Privacy Shield Principles if its agent processes Personal Data on our behalf in a manner that is inconsistent with the Privacy Shield Principles, unless TE Connectivity proves that it is not responsible for the event giving rise to the damage.
Update for Customers in Europe on the Privacy Shield
In its decision of July 16, 2020 in the Schrems II case the European Court of Justice invalidated the EU-US Privacy Shield and posed additional restrictions on the use of data transfer agreements (the EU Standard Contractual Clauses). See more information on the Privacy Shield website of the US Department of Commerce or visit the website of your national data protection authority for more information.
TE will continue to comply with the data protection principles of the Privacy Shield and to contractually and technically protect your personal information, both when sharing these internally as well as when involving service providers. However, we will no longer consider the Privacy Shield as a legitimate basis for the transfer of personal data from the EU or Switzerland to TE in the US.
Links to Other Websites
TE's websites may contain links to other websites. While we make reasonable efforts to try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites. We encourage you to review the privacy statements posted on all websites you use/access.
Our websites are not intended for persons under 16 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children. If we learn we have collected Personal Data regarding a child under the age of 16, we will delete that Personal Data.
Security of Collected Personal Data
TE maintains reasonable physical, electronic, and administrative safeguards to protect your Personal Data from unauthorized or inappropriate access, accidental or intentional manipulation, loss and destruction. Our security procedures are continually enhanced. We restrict access to your Personal Data to those workers who need to know the information to respond to your inquiry or request. Workers who misuse personal information are subject to disciplinary action. However, the security of the internet cannot be guaranteed. If you have any questions about the security of your personal information, you can contact us at email@example.com.
Data Retention. Accessing, Amending, Storing Your Personal Data and Opt Out Rights
We will retain your information for as long as your account is active, or as needed to provide you services. Upon request TE will provide you with information about whether we hold or process any of your Personal Data. You may review and update the Personal Data that you provide to TE through our websites, or request to have your Personal Data amended, blocked or removed by contacting us as described below. We will respond to your request within a reasonable timeframe. If you request removal of your Personal Data, you understand and agree that residual information may continue to reside in TE's records and archives as far as permitted by law (e.g., for accounting purposes). However, we agree not to use such Personal Data for business purposes.
You may opt out of the collection and processing of your Personal Data at any time as well as from onward transfer of your Personal Data to TE affiliates or third parties by contacting us as described below. We will ask for your prior consent if we would like to use your Personal Data for a materially different purpose than for which it was collected or authorized.
You may sign-up to receive email newsletters from us. You may “unsubscribe” to any online contact from us at any time by following the instructions set forth on the email message, or by contacting us as described below.
If you remove a TE mobile app from your electronic device all Personal Data will be removed as well. With some delay this will apply as well for the systems we, or our service providers use for operating the mobile app.
TE is the data controller for Personal Data we collect via this website or via our mobile apps. Our address is:
TE Connectivity Corporation
1050 Westlakes Drive,
Berwyn, Pennsylvania, 19312
United States of America
Our data protection representative for the European Economic Area is:
TE Connectivity Germany GmbH
Attn. TE Data Protection Officer
For Switzerland this is:
TE Connectivity Solutions GmbH
For the United Kingdom this is:
Tyco Electronics UK Limited
Faraday Road, Dorcan, Swindon
SN3 5HH United Kingdom
TE’s Data Protection Officer can be contacted by post using one of these addresses or by e-mail via firstname.lastname@example.org.
TE conducts periodic self-assessments to verify that the attestations and assertions it makes about its privacy practices are true and that such privacy practices have been implemented as presented. TE Connectivity will take steps to solve any problems arising out of failure to comply with the Privacy Shield Principles. With regard to Personal Data received or transferred pursuant to the Privacy Shield Frameworks, TE Connectivity is subject to the regulatory enforcement powers of the Federal Trade Commission to investigate claims against TE Connectivity regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy.
Governing Law and Dispute Settlement
This clause does not alter or reduce any statutory rights you may have under applicable laws on the protection of Personal Data or, as far as relevant, when you are in the European Union or Switzerland, under the EU-U.S. Privacy Shield or under the Swiss-U.S. Privacy Shield (do also read the Update for Customers in Europe on the Privacy Shield above). In the latter case if you want to assert any of your rights under the EU-U.S. or the Swiss-U.S. Privacy Shield, you may send an email to email@example.com. TE will deal with your complaint promptly but in any case, within 45 days.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge).
Changes to this Policy
January 27, 2021