Customer Case Study - Hardening Public Power

Mount Horeb Utilities, a not-for-profit public power provider in Wisconsin, partnered with TE Connectivity to address persistent wildlife-related outages that were impacting reliability, driving up costs, and eroding customer confidence. By shifting from reactive fixes to a proactive, system-wide protection strategy, the utility was able to prevent animal contact with energised equipment and stabilise service performance. The result was a measurable improvement in grid reliability, reduced operational burden, and renewed trust from the community - demonstrating how U.S. utilities can strengthen resilience and control costs by addressing outage risks at the source.