Shopping Online from the TE Store

Shop thousands of rugged TE connectors, cable assemblies, relays, heat shrink tubing, resistors, tools, and more – directly on TE.com. 

 

VISIT THE TE STORE >

Need help with your order or finding the parts you need? Our product specialists are available now to help you find the right solutions. 

• Call us directly – 1-800-522-6752
• Chat with us now 
• Email our product team

TE Connectivity Terms and Conditions of Sale

These terms and conditions are incorporated into and made a part of the agreement or proposal (“Agreement”) by TE Connectivity (“TE”) to sell to the named Buyer the goods referenced on the face of this document (“Goods”) and services including, without limitation, any material management, assembly and kitting services, and engineering and design services (whether performed by TE or a subcontractor) referenced on the face of this document (“Services”).

What happens after I submit my online order?
We will process your order and then email you the shipping details and order summary. After we ship your order, we will charge your payment method and email you the delivery information, including a link to track your shipment.

 

Are there any additional costs involved in ordering through TE.com?

For orders shipped to an address within the United States, you are charged – at the time of checkout – for all relevant costs, including the items purchased, shipping/handling, and estimated sales taxes. The actual sales tax will be calculated at the time your order is shipped. Your actual sales tax will reflect applicable state and local laws. All costs are processed through the payment method associated with your order.

 

If you are shipping your order to an address outside of the United States, you are only charged at the time of checkout for the items purchased and shipping/handling fees. The total will be charged to the payment method associated with your order. You are responsible for paying all taxes including VAT, customs, and duty fees to the shipping carrier before delivery. You will be contacted by the carrier directly after placing your order. Delivery incoterms will be DAP (Delivered at Place).

 

Does the TE Store provide tax exemptions?

Currently, when ordering on TE.com, we do not accept tax exempt certificates. If you have a tax-exempt certificate and would like to place an order, call us at 1-800-522-6752.

 

Can I purchase any TE product on TE.com?
Currently, we are fulfilling online orders for thousands of TE products. Over time, we will continue to expand our selection of products available for purchase directly on TE.com.

 

The TE.com price is different from my company’s contracted price. What are our options?
Our online price reflects current market value. To purchase a product for a contracted price, contact your TE sales representative.

Can I track my order after it ships?
After we ship your package, you will receive an email with the order number and a link to track delivery. You can also find links to track your shipment on the Order History page in Your Account or using our order lookup tool. All TE.com orders are shipped from warehouses within the United States.

Can I ship a TE.com order internationally?
We now offer international shipping to addresses within these select countries:

 

• Austria

• Belgium

• Czech Republic

• Denmark

• Finland

• France

• Germany

• Hungary

• Ireland

• Luxembourg

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Sweden

• Switzerland

• United Kingdom

• United States

What are my shipping options, and how much do they cost?

All TE.com orders are shipped from warehouses within the United States. We offer several options for shipping orders to addresses within the United States and to other countries.

 

Shipping to US Addresses	Orders less than $50	Orders $50 +
Standard Delivery (5-7 days)	$7.00	FREE* for limited time
Express Delivery (2-3 days)	$15.00	$15.00
Immediate Delivery (1 day)	$20.00	$20.00
Shipping to non-US Addresses
International Delivery (3-5 days)	$23.00	$23.00
All costs listed in USD

 

*Free standard shipping on orders $50 or more shipping within the United States. Limited-time only. Offer subject to change without notice. Terms and conditions apply at TE.com.

 

Which credit cards are accepted on TE.com?
We accept Mastercard, Visa and American Express credit cards on TE.com.

 

When purchasing products on TE.com, is payment expected immediately?
Orders are only accepted and processed after submitting payment information. All payments are processed in United States (US) currency and accepted using a valid credit card. To place orders with alternative payment arrangements, call our product specialists at 1-800-522-6752.

 

When will my credit card get charged for the order?
We will charge your credit card when your order has shipped and send you a confirmation e-mail.

 

What is the TE Store return policy?

You can return products purchased on TE.com, whether due to a discrepancy in the part or for other reasons. To return a product, submit a return request to TE Connectivity within 30 days of purchase. Returning a product due to a discrepancy in the part will be handled in accordance with the TE Connectivity Return Policy. If you are returning a product for any other reason, the return is subject to a 25% restocking fee. Buyer’s sole and exclusive remedy against TE for any claim for, or arising out of, any Goods tendered to Buyer is the repair or replacement of the Goods, or alternatively, at TE’s sole election, a refund of the purchase price of the Goods.

 

How do I return an item?
To start a return, submit a return request.

When will I receive the refund on my credit card for the returned items?
Once we receive your returned items at our fulfillment center, all returned items will be inspected to ensure they are in good condition. After verification, we will issue the refund for the same credit card that was used to place the order on TE.com. The refund will be issued in the amount charged for the parts returned including any tax charged on items. Shipping charges and tax on shipping paid for the order will not be refunded. There may be a restocking fee charged for the returned items.