In my role, I can help my team by focusing them on what the customer wants and aligning our roadmaps to changing market needs and trends.
Robert (Bob) Smithmyer joined TE as a sales and marketing intern in 1993, and has served many different roles, from account management at the local and global level, to customer care, and now product manager of connectors for consumer and data devices. Bob credits his large farm family background with his strong work ethic and thirst for adventure. “I like to be challenged, and this job affords plenty of opportunities for me to be adept and to persevere, from funding a new program or tooling capacity expansion, to driving engineering innovation to differentiate our product solutions for the customer.”
What recent customer collaboration can you share that was “brilliant”?
After initial customer contact about a product, we received a request for samples. The team turned the samples around quickly, with requested design modifications, under a very tight schedule. Our willingness to exceed expectations helped build a trusted relationship that led to a new partnership.
What future development or connectivity possibility would astound you?
True wearables through miniaturization of connectors, sensors, and smart fabrics. I think the next big thing will not be “gadgets,” but integrated products—items you cannot put down because they are part of you or how you do what you do daily. And then the question becomes balance. What control or privacy do you give over to the wearable? That is a good question for our customers’ customers!
Why should customers come to you (and TE) to be delighted?
Customers can count on us. When I was in Sales, I was hyper-sensitive about building trust. I accomplished it through constant, steady, great service and support. We at TE take our customers seriously, and they know that when we say we’ll deliver, “TE will get it done.” Having that reputation with our customers and building on it is a great feeling.
What advice can you share that helps your team succeed?
Count on change and be agile. Persevere. Find out what your customers expect from you, but be ready to adjust to changes, especially in a fast moving market where each day brings new opportunities for innovation. The way we react and respond directly impacts the customer experience.
Do you have a favorite TE product?
Our CT and mini CT connectors. We have manufactured them for many years, but are still used to solve customers’ application challenges. They showcase our core competencies of stamping, plating, molding, and assembly, come in multiple configurations and pin counts, and offer cost savings when used with our wire harness application tooling. Continued design innovations keep them relevant and valued solutions across multiple industries.
What else would you like to share with customers?
Even after all these years, I’m still excited about our products, about demonstrating what we can do for the customer, and building stronger relationships. Our relationships with the customer are directly related to ongoing business, constant product innovation, and delivering on our promises. We are a proven leader in this industry, but we will not take our success for granted—we strive to do better always.
Be agile in the face of change. Agility is a great thing to learn in the world of consumer electronics!
- Robert Smithmyer,
- Director of Product Management, Internal Interconnects
The TE family of ﬂat ﬂexible cable connectors includes a wide variety of high density cable-to-board and cable-to-cable connectors designed for automated assembly. The family is composed of pin and receptacle housings on 0.100 [2.54] centerline contact spacing and receptacle housings on 0.050 [1.27] centerline contact spacing. Receptacle housings not only mate with the pin housings, but also mate with an array of printed circuit board headers from other TE connector product lines, including AMPMODU connectors.
A 360-degree view of our spring fingers – also known as shield fingers, grounding fingers, or universal contacts.
TE Connectivity offers a wide selection of scalable spring fingers as well as a complete family of spring fingers in a variety of styles and sizes. For each type of spring finger, TE Connectivity stands out with advanced automated production facilities which enable stability, reliability and excellence.
Our innovative scalable family of spring fingers is available in heights from 1.0mm to 3.8mm. All these types can be mounted onto one single footprint, so the product can be easily swapped when the design change is required.
Let’s take a close look at a scalable spring finger.
- The preload function nearly doubles the working area of a common spring finger and increases contact force by 0.2N.
- The dimple on the contact enhances the contact force.
- The backward-vended tip prevents hooking.
- The pick-and-place area supports auto-assembly processes.
- The holes increase soldering strength and reduce solder wicking issues.
While TE’s portfolio of spring fingers is the largest in the market, we are adding new side-protected scalable spring fingers to address common customer issues around problems that occur when large quantities of spring fingers are used.
The new, enhanced sidewall design prevents springs from being tangled by operator gloves and avoids deflection during PCB transfer.
All our spring fingers require very limited space on a printed circuit board and accommodate soldering as well as pick and place using standard equipment.
With the launch of spring fingers across a variety of industries, we are ready to help you to reduce design cost and accelerate time to market.
We are TE Connectivity. Please search: TE Spring Fingers for more information.
To meet the demand for slimmer consumer devices, we can custom design the connectors you need. We are ready to help you to reduce connector height up to 30 percent, enabling the super thin consumer devices of today and tomorrow.
Title: Go Slim
Summary: The future of consumer devices
Future Consumer Devices:
- Cloud Computing
- High Speed
What’s Next? Connectivity
- GO SLIM Connectivity
- Reduce Connector Height…up to 30%
- More Flexible
Enable Super Thin Consumer Devices of Tomorrow