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Quality Results and Customer Satisfaction


Within TE, Operational Excellence means maximizing our customers' satisfaction, our market position and financial results by ensuring continual quality and cost improvement in our processes, products, and services. Deployment of Operational Excellence enables us to meet the commitments within our Quality Policy.

Quality Policy

It is the goal of TE to continually deliver safe, effective, high-quality products and services, on time, to our customers and internal operations. Processes and controls shall be implemented such that tasks are performed properly the first time, so that products and services meet established agreed-to requirements. Quality, customer satisfaction, continual improvement, maintaining the effectiveness of our quality management system, and compliance with customer and regulatory requirements, are the personal responsibility of every employee.

Customer Satisfaction

Our success depends on customer satisfaction. We strive for extraordinary performance in every area of our business. We will only have satisfied customers when we understand their needs, requirements and preferences, and when our performance in every area is aligned to meet or exceed these expectations.

Six Sigma Quality

Our products and services must be developed and integrated throughout the entire supply chain into capable processes to achieve Six Sigma levels of performance. Management must ensure that working conditions are safe and conducive for Six Sigma performance. Ethical conduct and compliance with safety, health, environmental and legal regulations are fundamental premises of our business.

Error-Free Products and Services On Time

Every employee is responsible for the quality of their own work. Our goal is to reduce variability to achieve zero defects for our products and services while improving cycle times. A common set of metrics is used to measure, report and drive improvement. Each defect must be eliminated by systematic corrective and preventive measures.

Continual Improvement

Best demonstrated practices will be identified and implemented throughout the company, with a continuing challenge to identify opportunities for innovation and improvement. An important method for improvement is the motivation, education and development of all employees. This is a joint responsibility shared between employees and management.

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