On-Site Service
Our experienced Field Service Specialists are located across the globe to provide timely response to your needs. In addition to installation, warranty and repair service, we can help with equipment selection, training, troubleshooting, service contracts and spare parts. Our in-house Product Specialists are also available to assist you via phone or email.
Contact us at 1-800-722-1111 for assistance with Wire Processing Equipment and at 1-888-782-3349 for assistance with Board Processing Equipment.
Services
Standard Service
Includes troubleshooting and making repairs
Equipment Installation
Providing installation, set-up and training at time of equipment delivery
Value-Added Services
Preventive Maintenance and/or Inspection Calibration
Provides service for periodic visits to perform preventive maintenance and/or inspection certification service on hand tools, applicators, bench and automatic equipment.
Inspection of the finished product is made to assure it meets TE application specifications.
Flexible Service Agreements - Automatic Equipment
We offer a wide variety of maintenance and technical support programs that provide valuable equipment training and software support to keep your equipment running at peak performance while keeping your maintenance and repair costs at a low, predictable level.
Customized Service Contract Packages
Combine value-added services to create a cost effective package that meets your company's training, maintenance, certification and equipment requirements.
Resources
Global Field Service:
Sales - Service - Training - Installation - Consultation
Americas
Phone: 800-722-1111 or 717-986-3434
Europe:
Phone: +49-6151-607-1518
Factory Repair & Certification
TE quality certification and maintenance are the right choice to keep your crimp tooling operating at peak performance.
Below are details on the most popular services available at TE Connectivity Service Centers, complementing our on-site services. If you have any questions, call the Tooling Assistance Center at 1-800-722-1111.
Applicator and Terminator Services
You've already made the right choice in crimp tooling - TE quality tooling. TE quality certification and maintenance are also the right choice to keep your crimp tooling operating at peak performance. If you have any questions, call the Tooling Assistance Center at 1-800-722-1111.
Factory Level Service and Certification Brochure (pdf 267kb)
Service Request Form (pdf 210kb)
Services include:
Warranty Services - no charge for labor or parts
Certification Services - set-up, maintenance and training
Equipment Repair - to application specifications
Quick Turnaround
90-day warranty on repairs
Equipment Serviced includes:
All TE-style Applicators
AMP-O-LECTRIC Model G Terminator
AMP-O-LECTRIC Model K Terminator
AMP-3K/40 and 5K/40 Terminators
Hand Tool Repair and Certification
CERTI-CRIMP hand tools and die sets; pneumatic crimping heads and die sets; and hydraulic hand tools, crimping heads, and die sets all benefit from factory or on-site service.
Hand Tool Inspection / Certification Service (pdf 127kb)
Factory Level Service and Certification Brochure (pdf 267kb)
Service Request Form (pdf 210kb)
Services include:
Recertification - promotes quality improvement per ISO 9000. Recommended every 6 months or 5,000 cycles to verify that tools meet TE application specification.
Visual Inspection - checks tool operation and looks for missing or damaged parts
Equipment Repair - to application specifications
Handle Pressure Check - measures pressure with certified machine or gauge; adjusts to match design specification
Quality Inspection Plan (QIP)
90-day warranty on repairs
Electronic Component Repair
Repaired electronic components are available for purchase at a discounted price when a like component in viable condition is submitted in exchange.
Factory Level Service and Certification Brochure (pdf 267kb)
Service Request Form (pdf 210kb)
Services include:
Quick Turnaround
Complete Functional Testing
90-day Warranty on Replacement Parts
Equipment acceptable for repair includes:
AMP-O-LECTRIC Model G Terminator Controller
CHAMPOMATOR 2.5 Controller
Crimp Quality Monitor (CQM)
AMPOMATOR CLS main board and display
Resources
Global Field Service:
Sales - Service - Training - Installation - Consultation
Americas
Phone: 800-722-1111 or 717-986-3434
Europe:
Phone: +49-6151-607-1518
Production Consultation Service
Application Tooling Field Service now offers a proactive consultation service to assist customers in identifying improvement opportunities in the production process.
The Production Consultation Service is designed to systematically evaluate equipment and personnel in the manufacturing environment and provide recommendations along with an action plan to improve manufacturing efficiency.
Evaluation
The PCS evaluation is accomplished through a visit to the customer facility to review the operation and identify areas where productivity improvement and/or cost savings could be realized. Interviews consisting of a standard list of general questions are performed with a small sampling of personnel in key areas such as Production, Maintenance, Quality, Engineering and Management.
Our skilled Field Engineers will combine the interview results with their own observations to identify opportunities for improvement. A specialized tool allows the Field Engineer to quickly assemble the data into a feedback report which is provided to the customer at the end of the assessment. Working with the customer, TE can facilitate the process of implementing changes designed to address the opportunities identified in the assessment process.
Goals and Benefits of the Production Consultation Service
Observe processes and make recommendations for improving production efficiency and quality, including:
• Equipment operation
• Work cell layout
• Material flow
• Equipment upgrades
Reduction of waste through:
• Product staging
• Material planning
• Job scheduling to reduce setup and changeover
Make recommendations for best demonstrated practices to help reduce down time
Access personnel knowledge of the equipment being used and recommend additional training to improve competency and efficiency
Identify issues with tooling and equipment
Get started
It just takes a phone call, or fill out this short form to get started. For more information, or to schedule a PCS assessment, call the Tooling Assistance Center at 800-722-1111 and reference part number 396459-1.
Resources
Global Field Service:
Sales - Service - Training - Installation - Consultation
Americas
Phone: 800-722-1111 or 717-986-3434
Europe:
Phone: +49-6151-607-1518
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